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Frequently Asked Questions



How can I make a reservation?
From our homepage, you can either use our reservation form or browse between the available cities.


How can I change the pickup time, add or remove a passenger or luggage, what I have to do?
In order to ensure best service, we recommend that you communicate any change regarding schedule, passengers and luggage because you may need a different car. To modify a reservation, please refer to the next FAQ.


May I cancel or modify my reservation?
You can change or cancel your reservation accordingly to Terms and Conditions. For assistance required within 48 hours from your scheduled pickup time, please contact us only on the phone number that you received on the reservation confirmation email. If there are more than 48 hours before your scheduled pickup time, you may change your reservation by logging into your account from our home page or by contacting us.




Is the price shown per person or per car?
Prices are always per car, not per person.


Is the price FIXED and FULLY INCLUSIVE? Are there any extra charges to pay?
According to our policy we give a fixed price, without hidden charges, so you pay the price shown. There are no extra charges for diversion or traffic jams.


Will I have to tip the driver?
Since your fare includes everything, tips are not mandatory, but, if you are satisfied with the service received and you would like to tip the driver, you are welcome to do so .




Even though I have supplied a credit card number on the reservation form, once on place the driver has asked me for the payment, why?
The credit card number supplied on the booking form is used only to secure your reservation. We do not charge it, unless you ask explicitly for an advanced payment (be sure that you specify this requirement onto "Comments and instructions" field of the booking form).


When do I pay for the booked service?
Unless an advanced payment was requested, you will pay the fare on place once you meet the driver. Credit card numbers supplied on the booking form are used exclusively to secure your reservation, not to pay for the service.


Is it possible to pay the booked service in advance?
Yes. If you want to pay in advance, please specify it in the "Comments and instructions" field into the booking form. In this way we will charge the credit card specified on the reservation form.


May I pay by Paypal?
Yes. Please specify this preference in the "Comments and instructions" field into the booking form. We will send a Paypal invoice to the email address indicated on the reservation form.



What happens if I arrive with additional luggage not specified on the booking form?
If your luggage requirements change, we recommend that you change your reservation accordingly, because you may need a different or larger car. Please see here to modify your reservation. Since the price changes depend on luggage, your fare may be adjusted to include the actual luggage carried and the model of car required.


May I carry large items like wheelchairs, bikes or scuba dive equipment?
We recommend that you specify this need on the reservation form because you may need a larger car to transport these or other bigger items. In this way our driver will come to pickup you with the right car.




Where will the driver wait for me?
Normally the driver waits in the arrival hall just in front of the airport's exit doors. He/she will hold a sign with the name indicated on the reservation form. With the reservation confirmation email you will receive the exact meeting location details.


What do I need to do if my flight is delayed or cancelled?
Please don't worry about that, we monitor the flights continuously. In case of delays or cancellations, we reschedule your reservation in order to make sure that one of our drivers will meet you.


What happens if I cannot locate the driver?
You can call the phone support line indicated on the confirmation email provided a few days before your arrival. The line is active 24 hours a day, 7 days a week, and you will be assisted.


How long will the driver wait for me, while I pass the immigration & custom gates?
The driver will wait for a maximum of one hour after the aircraft's actual landing time. The driver will call you on the mobile phone indicated on the booking form. Only if the driver is not able to contact you, he/she will leave the agreed meeting location. If case you get stuck for more time than usual while clearing customs and immigration, collecting luggage or filling-out a lost baggage file, be sure to call us on the emergency phone number supplied via email on the reservation confirmation message. In this way we will instruct the driver to wait longer for you.




Is there the possibility that I will be sharing the car with unknown people?
Since our transfers are always private, we do not organize collective taxis. For this reason You will not have to share your car with anyone other than the travel companions specified on your reservation form.


Do you provide infant or child safety seats?
Yes, they are available free of charge to most destinations. Be sure that you specify the children's age on the booking form in order to allow us to provide the proper seat.